| Back to logs list
Reprinted from 270039626 at 14:48 on October 29th, 2009 Read (loading. ..) Comments (1) Category: Personal Diary
Photo Name: CIMG4653, affiliated Album: House
Shenqiu staff communication skills -
how to convince the customer -
Ten persuasion strategy: -
one: to manage their emotions: -
the man are not saints, it means people always have time to make mistakes. People of non-vegetation, meaning people have feelings, people are emotional, people are all emotions of emotions. -
a person who can not manage their emotions, he does not feel shut their thinking and behavior. As a salesperson, you can not make their emotions are too low, so angry, fiery, frustrated, bespark off this way, the customer still has injure himself. -
salesman if such negative emotions brought in to work, come into the sales, then the sales process will be a negative side. If the sales with negative emotions, then this sale will become very dangerous. Sales is a very hard work, sale of another term is \Refused to be brought sadness, frustration, and frustration and other negative emotions. If the sales staff can not quickly adjust their emotions, then he would probably be a negative effect on down, leading to sales failure. -
II: infection with positive emotions to customers: -
people are emotional animals, the customer is no different. Sales is the transmission of information and emotional changes. Most people buy strategy is built on the emotional. Emotional foundation. Sales staff can never be the bad feelings to the customer. Because it would result: First: Make sales abortion; Second: give the customer a bad impression. -
Three: Preparation: -
1. professional preparation: 100% of their products will have the understanding and absolute confidence. -
2. mental preparation: to regulate their emotions to the most price state. -
3. physically prepared: people have the ability, but no strong physique is not enough. Energy is also essential. -
4. preparation tools: compare yourself to dress and briefcase, samples, and other relevant documents and letter of recommendation. -
Four: Find potential customers: -
all the people on the street are our customers, but not a large part of your customers. Customer is always there, the question is how do you find these customers is to ask after the requisition for quality before quantity. -
Five: Building trust: -
in the sales area and there are no trust is unable to reach any sales, to treat people with sincerity. -
six: stir customer interest: -
customers interested in the purchase of the product basis, so, to try to arouse their interest. -
Seven: Understanding the customer's purchase, look for the core emotional needs of the customer. -
customers to buy both the emotional reasons, there are rational reasons to by the police to understand the concept of color Yen customers really think. -
eight: the desire of customers to buy the products: -
mediocre salesperson is to meet customer needs. First-class salesperson is to create customer needs, both the so-called: 'hearts and minds'. -
Nine: Commitment and Turnover: -
commitment to complete the commitment is the key, you give the customer a guarantee to ensure that customers buy your products will not have any risk, to ensure that your product can indeed be useful for customers in the commitment to pay attention, you do not promise less commitment. -
If customers maintain that your commitment is real and effective, then you can test the transaction with the customer. -
have both first-class retail sales staff, but also have a wholesale, top sales personnel must be able to tap the potential customers to buy -
basic tips to convince others -
want to persuade others who always want to be successful, but if you do not pay attention to practices, do not grasp the essentials, anxious, often backfire. People often made in persuading the shortcomings of others is this: First, first think of several reasons, then go and debate each other; second is standing on the leader's point of view, to teach the tone, pointing out what should be done to others; third is not occasions and time points, the first criticism of each other a pass, and then force the other side to accept their views and so on. These practices, it is a fact that, may not be able to convince each other. Because to do so, its essence is first pushed to the wrong side of each other, it tells the other side, I have lost confidence in symmetry, so the effect is often very unsatisfactory. The basic tips to convince others to include the following aspects: -
1. To obtain the trust of others. -
in persuading others, the most substantial thing is to obtain each other's trust. Only the other trust you will correct, friendly and understand your views and reasons. Social psychologists assert that trust is interpersonal communication \Only the other trust you will understand your motives and friendly, or, if they do not trust you, even if you convince him motivated and friendly, also after a \. So when you persuade others to gain your trust if it is very vital. -
2. Standing of others roughly the situation from his point of view the problem. -
to convince each other, we must take into account the existence of the other's point of view or behavior of the objective reasons, that is to put yourself think for each other, so that the other side you have a \In this way, the other will trust you, feel you are in for his sake, so that the effect will be very evident to persuade. -
3. Create a good \-
from the conversation started, it is necessary to create a \Do not form a negative atmosphere, is not to the other place does not agree, do not want the position, and then go to refute him, and persuade him. For example: \To convince others, take each other as is the ability to do or agree to do. Such as \Business negotiation facts show that a positive, proactive perspective to inspire each other, encourage each other, will help each other to improve self-confidence, and accept the views have been side -
American scholar Howard has proposed to let other people say \-
straightforward way as to explain your request. -
to take care of each other's emotions. -
confident attitude necessary to convince the other party. -
generate each other to find out the topic of attention, and to his continued attention. -
the other side feel that you are very grateful for his assistance. If the person experiencing difficulties, you should try to help him solve. -
frankly stated his own hope. -
to each other repeatedly stated that he was the importance of your assistance. -
avoid high pressure to compel the multi. -
to depict friendly attitude. -
grasp each other's curiosity. -
the other side know you is not \-
freedom found in the other side views. -
to make them show you why the support is the best decision. -
let them know, you just beside him, will feel very happy. -
4. Language to persuade scrutiny. -
in business negotiations, wants to convince the other party, the term must be refined. In fact, to convince others, not the same color language to convince the effect will be different. Typically, when in persuading others to avoid using \Note also the wording on the note that scrutiny, so will receive good results. -
Yuan Liang :----
focused on creating practical and effective double combination of \
-
how to make your communication simple and efficient communication as we normally eat, is a very ordinary activities of daily living, communication skills on this issue, open the Baidu page, relevant content sand, relevant theories as squandering cimpairing eyes, However, many marketers still to no avail, because the communication is not in place, resulting in a raise nowhere, no promotion were seriously threatening the survival of the individual. -
on communication, I would like to briefly talk around a few, one is the mentality of communication, one way of communicating, one is driven by interest in communication and design. I think if we can do these three points, meet the daily marketing communication is sufficient. -
a communication state of mind -
we need to removely understand our position and our environment, of any one people, we can follow this line of thought to analyze the first analysis of the environment in which this man, then his thinking, then the associated upsides, beprocure the environment determine human thought patterns, specific to the marketing communication activities, we communicate with the object I would like our own, not the customer, not the leading boss, so our attitude is particularly imperative This attitude is proactive and self-confidence. These words are in the sales incentive training programs out of the relatively high frequency items, also apply to marketing communications, marketing staff in China to reach 70 million in this country, we often see such a phenomenon,
上海团购, a kid is not the best performance , but the leadership is like him, described the image as it is a good dry well, and there's trick is to communicate hidden inside. For most of the marketing staff, are currently working in the state, many of which are pure work, and no stock options in the company, proactive communication and leadership is particularly indispensable, we often see a lot of people jobs improve very quickly, but the actual work performance is not necessarily good, but like the flattery, so that the leaders are like and trust, and why, beinduce his behavior is a leadership initiative to meet the intent of directly to the leadership of confidence. Of course, the author's intent is not to encourage people to blindly cater to the leadership, but would like to take this example of a proactive communication of important. -
two way communication -
the special conditions, led to the marketing activities are also with Chinese characteristics, many foreign enterprises, marketing people to China, paid a lot of tuition fees did not understand how much the substance, the fundamental reason for this is human nature for people sure enough, the domestic marketing campaign is a lot of time to form than content, to put it like this, what you do, not the most important, it is important to let you know what you do. Ways and means of communication for marketers is really important, on this side there is a big push theory, but I highlight a few of the dealers effective communication tips. -
2 --- their own weaknesses exposure method is to buy the difficulty of this method is used for strong distributors, marketing personnel arrives in a new market, in many cases do not understand, if we can actively make customers understand their situation and weak, big Most dealers can get the help, one is the dealer to achieve good policy for the future preparation of a people is in line with the psychological, mental sympathy for the weak in China, many people make money by compassion, sometimes with others Share your happiness, you may be subject to envy, and you talk to your pain to others, but to find a way to help others. -
3 of imitation method of thinking - a realm of communication is high, need to have a good analysis of human nature. We can try to think about, if you are a man, his psychological thinking about you all know, is not very easy to grasp him. But you know what a person would like, especially a person you do not know, this is no way to do it. We can change a perspective, I do not know what he wants, I analyze how he would think, is his way of thinking is nothing more than a person's activities on behalf of individuals, or on behalf of groups on behalf of individuals is relatively simple, Maslow's needs hierarchy can follow to analyze, but when the person on behalf of groups, his way of thinking is mixed, but according to psychological research, eight more persons carry out activities on behalf of the team when he met the interests of problem, first or consider their own, and then the groups. Selflessness has become the past. Here I draw on Niu Gensheng of the word, the three-for-thought communication: empathy, thinking of changing my heart, for the thought. -
Third, how to guarantee effective communication --- interest-driven design, in my previous article mentioned in the interests of people view that human activity has a purpose, the causes driving interest in it, some substances , some spirit. Many people take it for granted that rely on the system, can be forced by regulations to subordinates,
团购导航, forcing others to do something, if you do that, I dare say, the effect is certainly to give greatly reduced. According to the definition of communication, is to have a result, it is called a protocol of communication, otherwise it will not pass groove, so to pledge that communication is a good result will be driven by interest related to the design. Of interest-driven design, I think the key point; a type of interest, a form of expression of interest, one is to honor the interests of cycle length. In the interests of the driver reflected in these three key points, the effect of communication there is the basic pledge. Easy to cope with the type of interest, nothing more than material, or spiritual, nothing more points is money income, recognized respected, professional skills upgrading, the need for the opposite ######, good interpersonal relationships. Interests of the appearance of a variety of forms, some money, some people want something, some people want to travel, you can set each other's requisition, interests we try to deliver it to shorten the cycle. -
able to survive in the fierce competition, and certainly not the most powerful, but the best for the environment, there is no best, only right! Welcome friends in marketing circles: QQ: 810362092, e-mail:
nokia7688@163.com-
how to make your communication simple and efficient reproduced specify: Sales Bar
www.sales98.com article Tags: communication,
Teach you to do puff cake - Qzone log, efficiency -
salespeople to be good at listening to our customers talk to salespeople sometimes without hearing each other when talking to each other some anxious to refute the point of view, it will also affect the listening experience, as a matter of fact, if we listen to each other's speech The more detailed, comprehensive,
美丽的爱情童话――主题婚礼 - Qzone日志, and refute them more accurate and powerful. Conversely, if the entire contents of each conversation and motivation are not yet fully understand when to rush to refute itself was shallow, very detrimental to myself. -
in interpersonal interactions, good at listening to each other's conversation. Particularly good at listening to with a certain emotional and upset by the conversation and make an appropriate response, reflecting a person's literacy and communication skills. People who are good at listening to the patient, open-minded, loving, interpersonal aspects they will be successful. -
most people in the conversation, tend to their own opinions, ideas, feelings to influence others, so often talked, it seems not so can not achieve the purpose of conversation. Such people are very susceptible to other people's tired. In fact, talking to someone, the light for a good speaker does not succeed, have to be a good listener. During the conversation, no one can always in that position. Two-way communication between the parties to make smooth conversation, it must be good at listening to the conversations of others. Good at listening to people who know how to \-
sales staff particularly good at listening, negotiation and marketing in the process, \They are trained by a professional, to lead by listening to the desire expressed by clients, resulting in communication. -
good listener is a real social person would. If more people would talk to, when they have a hard-edged, but also often suspected of exaggeration, saying more, that it is rhetoric, slick, that also led to far more than words will lose, loose lips. And far to listen carefully to these ills, down there and listen to the clear up strengths. Good listener who gives the impression that the modest, studious, is to get stable, honest and reliable. Good listener who can give people enough space to tell themselves, their gentle disposition, and most will not be impatient. They understand, listen, can reduce the immature comments, avoid unnecessary misunderstandings. Good at listening to people who often have unexpected gains; Pu as an open mind telling passers memorized a lot of Liao Zhai story; and listen to from the Ming emperor as Lord; Duke as listen and make good use of Guan Zhong, Liu Xuande as respectfully listen The tripartite world. -
not be able to listen to others, the total own torrent of people, relationships are usually fails. Often is not that they said something wrong, or what should be said, but beconduce to they listen too little, or not pay attention to listen to due to. For example, if someone has not finished, they said robbed strong population, say some pointless rambling, then others would not hear, they could not wait to express their views and opinions of each other and talk to them in high spirits They are absent-minded, hands are constantly fiddle with this and that, who wants to talk with such people together? Who likes to be friends with such people? -
When you speak to him, when you observe, he is in the patient's ears, or often interrupt your conversation, or stop doing other things. If the latter, you will like them? -
Yuan Liang :----
focused on creating practical and effective double combination of \
salespeople to be good at listening to customer conversations reproduced specify: Sales Bar
www.sales98.com article Tags: sales staff, a good listener -
a few points of effective communication, how to listen -
1, to be good at questions 2, 3, talk less and less criticism 4, 5, do not interrupt each other, focus 6, 7, standing on each other's position, let out a relaxed 8 to control your emotions -
Second, how to open the meeting with high efficiency -
1, prepare a written agenda in progress; 2, the start and end on time; 3, strong leadership and encouragement to speak, not from the control subjects; 4, to prevent indecisive; 5, conference describeations; 6, time tracking; -
Third, effective communication note -
1. know what to say, smooth awayly communicate the purpose; -
2. know when to say, the best time to master communication; -
3. know who said the object of take away communication; -
4. know how to say, to master the methods of communication, a language understood by the other party - including text, tone and body language; -
5. oral communication supplemented by memoranda, facial expressions, gestures, there is a summary of results of the meeting. -
Mr. Lin Chong is: -
South China University of teachers; China, \; China Training Network Live speakers; -
a few key points to communicate effectively reproduced specify: Sales Bar
www.sales98.com article Tags: effective communication, the main point -
details and rituals of communication in the process of communication, and sometimes we ignore some details, these details is often hindered communication we usually, here share with you some of the common business etiquette when communicating, do not mind too much the more you know some of the common on the line .-
I. Introduction etiquette -
1, who first introduced to the bit Venerable Suffering 2, 3,
2010年7月7日收盘操纵提醒【重点存眷后期跳空缺口】 - Qzone日记, younger to older, their co-workers to another company colleagues 4, co-workers to the client 5, 6, non-official members to the officials, their colleagues to foreign countries colleagues -
Second, the exchange of business cards etiquette -
1, business card argueer insert should be placed in the suit pocket, rather than from the rear pants pocket and pulled out. -
2, the presence of a supervisor, should be in the boss, after exchanging business cards with each other, had just represented his business card. -
3, if it is sitting up and accept each other as much as possible, handing me a business card. -
4, received a business card with both hands, read the card contents, and verbal confirmation -
5, not to record the receipt of unrelated business card information. -
conquer the art of talking a man that conquered a group of people, often not using the sword, but the tip of the tongue. \
The Art 1, -
When we hear the praise of some of our strengths, they go to listen to some of the criticism is not very painful, will always feel a lot! -
in a sort of sense, criticism is a compliment, it means you do something too important to ignore its critics beware of the dog does not bark, be careful not to smoke in the soup, do not like face to face praise someone who does not mean he does not like other people in the back of a wise man should of course be sarcastic praise of fools should not be ridiculed, as the best answer of defamation is the silent contempt. to speak, is usually not 说给本身听, but that to someone else, in that case, how can you not think about other people hearing these words, there will be interpretation of how to do? speak it well, better to put a really clever people who know how to speak, not necessarily Abas every word, sentence Han Guang, but he always want to hear out the other side should not say or not say it! put it so well, people doubt your motives, very well, others And will the next steps because they can not vent their anger on you, please do not do this on both sides, why do it deliberately? false rumors: No matter how stressed you are and then you just \, have already caused damage. Replace the parties, what do you feel? -
The Art 2, -
According to reliable sources pointed out that the world simply do not need reliable information. \
something good to say there will be a good end, there must be actual truth has not been paid; if the positions of no guest, magnanimity, you'd better know how the wind blows, silence is golden! -
not teach you flatter flatter, but to remind you lost than won, loose lips; those heartfelt words from the heart, or to choose the right people, said .-
excessive praise, is a poison, you can end in the hand, but do not drink into the stomach to go! -
The Art 3, -
most people who know the art of speech, language and body movements will tend to unite, to confuse you with the ability to understand -
angry mood for the sudden, you made a blazing undetermined origin, think nearly it for others, it is how unfair! -
Huabutouji encountered objects, how would you do? get up and go? it will only makes it appear to be too rude. and enjoy themselves in each other do not know how it is, not completely Lessons -
words to take into account each other's feelings, and fell, too,
长沙团购网, according to the other party as to the logic back at him! -
is often the result of a dispute this, ten more people than previously deemd himself is absolutely correct! -
-
The Art 4, -
Do not drive stupid joke, do not be convinced with them, or, in the end others will be confused, in the end who is the fool! -
-
-
mind: mental states. -
-
everything in the world, you can see it two concepts, one is positive, positive, and the other is negative, negative, it is like money, a positive and negative; how to look, this is a counter, that is the mentality, it completely depends on your own thoughts. -
-
good attitude can make people happy and enterprising, energetic and spirited. Negative attitude is frustrating, sad, no initiative. -
-
you think you have what kind of person to'd become kind of person. -
-
trouble and joy, success and failure hinges on an idea only, that is, the concept of mind. -
-
mentality of many aspects of the decision. -
-
it depends on how we look at them. -
-
attitude is so important, then how to keep a positive mind? -
I think the most effective way to do things they like,
上海团购网, he said he wanted to say, want to go to their place, ... ... ... -
-
often said that decide the fate mentality .-
have a happy life history, but also the history of trouble. Life, everyone will feel happy, will be troubled. The difference is that some people worry more than happy, some people worry more than happy. Happy people is not without trouble, but good at excluding troubles, turning negative attitude to positive attitude, as much as possible to assert an optimistic mood. The fate of troubled people are not bad, the family is not good, but their mentality is not good, happy thing to him will become troubled .-
-
no matter how many difficulties and obstacles, as long as you have a positive and healthy, happy, philosophical mind, strengthen our faith, so that you conclude a creative mind, makes your heart a desire to attract the things you have the magnetic field , then your beliefs, ideals will be able to realize your destiny will also consequent change -
-
mentality so significant to everyone, how should we cope with this? -
and whether anything you do have to prepare a \Determine our success or failure of mind accounted for 80%, other 20%. The world is not bad people, only bad idea. Work depends on your attitude, life begins at the brilliant idea of change. Starting point is the success of self-confidence, the beginning point is persistence. What do you think life worth to you, there are many things seem difficult, but as long as you are determined, there is no impossible things. Others can do, then they would insist that they will be able to do so. Many people can not face the eve of victory,
团购网站大全, but only one step worse. But not progressive, and finally to failure .-
-
learning attitude: As the saying goes: live and learn, which reflect the importance of learning. We are learning all the time being, before learning to understand, what is the purpose of learning? I personally think that learning to solve tomorrow's problems learning. Learning is like a water boats sailing, behind. Business world there is such a word, grab a steal second, steal information, race against time to learn the strengths of others to occupy their own weaknesses, and more people rely on to successfully enter. To your success, you have to study ways and means of successful people .-
-
positive frame of mind: small differences between people (birth time) Why do adults go after some success, others obscure it? The reason is that state of mind. Do you have any values to determine your thoughts, your thoughts determine your actions, your actions determine the outcome, that is your destiny, with the right values and optimism to face society Ganpin dare to Bo. Difficulties to solve the courage to go, I conclude they can do, so go forward. Vice versa. Negative people pick simple things to do. Difficulties to escape. Active people can control their emotions and negative emotions have always been controlled by people all day long sigh. No smile on his face a little, as if everybody owed him like. My friends less and less, increasingly more and more enemies. Finally to failure. -
First, a good attitude
high capacity, such a person we call quality -
Second, poor attitude or bad, these people we call waste -
Third, poor attitude is good, we call semi-finished products -
Fourth, the bad state of mind ability
high, this is a drug -
Linear Mode
