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Reprinted from 82147245 at 17:43 on October 17th 2010 read (loading. ..) Comments (0) Category: Personal Diary
1,
new balance shoes, when customers talk about out what to do about something, ask general offer, should you say?
answer: the cost of home renovation needs in order to determine estimates for the three aspects: (1) about the design; (2) the choice of price, mainly based on material grade, technology standards and the level of the construction team to division, also based on the affordability of the family to conduct a preliminary choice, of course, each level of the price we will give you a high quality price ratio; (3) the amount of renovation works: If you have more than three of uncertainty on the general offer, with a lot of deceptive, is strictly prohibited by our company, please provide floor plans and the room size, we can in a short time to make a basic budget for you. If you do not plan and size, we can arrange for you to-door mapping, and free floor plan design.
2, when customers feel that we offer where the company is high than other companies, how to answer?
A: The program is not worth the cost of home decoration, not simply to measure the level of prices, more accurate measure of quality and price should be. The quality mentioned here include three aspects: (1) the level of materials; (2) process standards; (3) quality of the project; in three aspects of the case are not sure about the price level, or three None of the other two aspects of the case of the price comparison of the two companies are not scientific, but also easy to be deceived customers, suffered losses. For example, paint the door to do a tang, a company 40 per day laborers with a brush for a day, then this door frames door painter fee is 40 yuan, company B element with a 70 day laborers to do back grinding process, shared two days, then the Tang painter door fee is 140 yuan, not to mention the number of Company B and more with paint, painter fee alone is a company several times. This tang, and paint the door the price of quality can be imagined. Therefore, in the home improvement industry often happens, the decoration project called the same name, the price is high and low. Overall, the quality of our company is the home improvement market price than the one of the most cost-effective.
3, when a customer mentioned that a renovation project, why the main material prices are not high, and my company's offer is high, how to answer?
A: The price you see is the price of primary materials, you may have overlooked in the project included materials, labor charges, freight, secondary transportation costs, equipment wear and tear charges, management fees, taxes, the company's reasonable profits, and many other factors. Some of the work of the project cost much higher than the price of materials, so the costs add up all the, quote the price of natural seems much higher than the main material. If more than simply the price of materials, because building materials company with many brand-name manufacturers have long-term fixed relationship, into the goods purchased by individuals than you probably even cheaper.
4, when a customer asked if he could install the floor,
new balance 574, including the purchase of the whole project, how to answer?
A: We flooring manufacturers with long-term cooperation, can you recommend and enjoy discounted prices on our manufacturers, but the species selection, installation, payment, directly with the floor by your provider agreement.
5, when a customer asked what the price differences between two companies, how to answer?
A: Our offer is mainly developed based on customer needs, their main difference is that: according to the level of material, technology standards and the level of the construction team of three different areas have different prices, but no matter You choose which level of quotation, we will provide you with the same enthusiasm and quality of services, while its quality price ratio is also higher than other companies.
6, when a customer asked why the offer at different levels, sometimes of a construction project (such as the shop wall and floor tiles) The use of primary materials, auxiliary materials are the same, but the project did not offer the same, how to answer?
A: sometimes offer different levels of a renovation project although all use the same material, but because of the construction workers at a different level or different technology, often in the quoted price will have some differences. We fixed the seven construction team, a rigorous examination is divided into two levels and B, respectively, have different fee of the standard. Such as the mid-range paint technology, the construction fee of 9 per Class A /?, B 6 yuan /?.
7, when the customer asks,
A: Please complete confidence in this regard, my company is taking lower than the proportion of small companies, this is one of the advantages of scale. In addition,
心系灾区 贡献爱心 - Qzone日记, in view of the company's home improvement industry reputation and influence, many media reports on our publicity is free or very favorable, so you do not have to worry about commitment to our advertising costs.
8, when a customer asked quotations in the materials, labor and profit ratios, how to answer?
A: direct materials and direct labor costs account for about 80% of the total cost, rent, designers, assistants, and other management salaries, taxes and other costs of financing accounted for about 15% corporate profits in general about 5%.
9, when a customer asked if we could provide more price concessions, should you say?
A: decoration company had followed the The lower and consistency. As the price of our company, the current profit is already quite low. However, increased competition with the home improvement market, a number of non-standard companies have cut prices in order to contract projects, or even the deep discounts, promotions, industry very well, and its essence is not let, but cut corners in the construction process, and accompanied by their poor quality, and our company has considerable brand recognition, two consecutive checks at each level, and resolutely put an end to the standard process by lowering the quality standards of low prices of things happen, so we lower profits in the current difficult situation further concessions.
10, customer inquiries,
A: When you are sure there is no change in the future renovation projects, we offer generally will not change. But sometimes the drawings made by the project budget, there will be some deviation with the actual situation, which according to the actual quantities required for the final accounts, Duotuishaobu. Of course, if your project during the construction or modify the original design changes, we will change the form of price changes reported to your approval notice after the signing of the construction.
11, when a customer of
A: Now that all the home improvement companies use formal contracts are drawn Interior Decoration Association unified model,
new balance sneakers, we have no right to change any of a provision. Payment is the same reason for this Interior Decoration Association requirements is through standardized management to ensure that the interests of consumers, home improvement, so in accordance with the payment, you will rely on legal means to protect the best interests of their lawful rights and interests. If you change, we are not recognized by the market QC, you will lose the protection of third impartial party. After the payment, in the Interior Decoration Association charge us 10 million retention money deposit for the quality assurance of your project.
12, when a customer asks,
A: We collected trash company, is transported from your home to the district specified by the property management department of the cost of garbage dump sites, including the cost of labor and garbage bags, and property management charge trash, it means that the district would have been transported to the garbage pile up points and then transported to designated dump sites outside the city's costs.
13, when a customer asked why the property management property management fees and deposit must be borne by the customer, should you say?
A: In our budget for you, and not including property management fees and property management deposit, so even though some property companies stressed the pretext of protecting the interests of customers and property management property management fee deposit to pay the company should be decorative, but I have no obligation to (most of the charges are unreasonable or arbitrary charges) can not afford (our profit is very thin) to pay these two fees. Our company is very formal, home-improvement company, we can not, as other companies do the renovation costs from the customer to squeeze out of this this part of the cost to the property, and as owners, the property company you are dealing with is to prevail, so This is part of the cost paid by you as well.
14, when a customer asked why the payment invoice at the headquarters, but also another 3.3% pay taxes, they should say?
A: As companies enter the home improvement market, we have management authority and to pay a fixed tax, if the invoice, even to repeat paying taxes, so need to charge the 3.3% tax.
15, when a customer asked the rainy season when the construction will affect the quality of construction, how to answer?
A: Strictly speaking, the rainy season, construction on the construction quality is affected, the board absorbs water, prone to deformation, the paint layer of fog easily, but these effects is negligible. Does not depend on the quality of the decoration of the season to decide. The determining factor is the management and technology,
new balance mens, our company works in the years accumulated a lot of real wealth of construction and management experience, and a set of effective measures, to ensure the construction quality from climate change. Whether it is the rainy season and non-rainy season construction, we will provide you with the same high-quality home improvement services.
16, when a customer asked how to ensure that the company used in the construction of real materials, it should say?
A: The quality of materials and can assure you. My company as a regular home improvement company, the past few years has been a good brand image, and never will for this little bit of small profits, businesses finally set up and hurt the brand image and long-term interests. Because if these phenomena occur, our company's brand image and economic benefits will be severely damaged,
How to love a person - Qzone log, so we pay more attention to the material than the customer quality issues. We are very careful in the construction materials, materials are made responsible for the procurement of the company's project supervision, and materials approach, they still recognized by the client, in the works in progress, members of the Company's inspection of materials and processes to conduct a comprehensive inspections, project director also conduct random checks to ensure the quality of materials.
17, when a customer asked if we could only work package clean it? How to answer
A: Yes. Labor and materials, including clean workers, some labor and materials can be in three ways. Recommend companies with formal way of labor and materials used can be assured. Because our materials purchasing department with the regular material manufacturers, both price and quality assurance have stood the test of time. You can even follow our stock. The work package will give you a clear increase in a lot of trouble, first of all, you buy their own materials, do not necessarily buy the genuine material, but also paid the freight, then yes, a problem can not be pursued is the construction material or construction quality issues.
18, when a customer asks,
new balance outlet,
A: Yes. But I have a unified and standardized pricing system, in order to ensure that every customer's interests, must be strictly in accordance with uniform, standardized procedures to offer, so when the pre-offer should also be uniform procedures in accordance with the company's offer, medium-budget and final accounts when the price can be offset by corresponding increases.
19, when a customer asks What is the difference of solid wood and solid core, should you say?
A: The wood is real wood, wood inside and outside are the same material (but not necessarily a single piece of wood); and plywood or solid wood core is based on combination of wood products, inside and outside is not the same material. Plywood home improvement generally present the main advantage is that it can reduce the interaction of solid wood internal stress caused by deformation, and the finished appearance of wood roughly the same.
20, when a customer asks a good shop or solid wood flooring laminate flooring a good shop, should you say?
A: solid wood flooring foot feeling better, texture and natural color, hardness somewhat less, pour paint the wood flooring is imported uv paint, no maintenance; but solid wood flooring because it is natural, texture, color vary greatly, shop equipment required to play wood keel, the price is relatively high; laminate flooring wood flooring foot feeling better learned, the advantages of natural color textures, and high easy to install laminate flooring advantages of the high price of between laminate flooring and solid wood between the floor, but the hardness is among the worst.
22, when a customer is asked to do a good edible vegetable oil or to do good when contaminated, how to answer?
A: edible vegetable oil and mixed oil is the main difference between the two different expression. Good performance of the major edible vegetable oil wood texture, but the texture is mostly beautiful hardwood, so most use of edible vegetable oil on the hardwood; contaminated mainly the color of the paint itself and the wood itself, the shadow of the changes made, do not ask for wood, plywood, cork, MDF can be.
23, when a customer asks to install steel window, or install aluminum windows, wood frame windows better, how to answer?
A: aluminum window air tightness, water tightness, sound insulation, moisture, heat and other properties than steel windows; wood lattice windows advantage lies in its decoration, but should not be used alone.
24, when a customer consultation to buy furniture and decoration of furniture made in the field what the advantages and disadvantages, should you say?
A: The purchase of the furniture main advantages: (1) is the machine processing; (2) is a painting workshop in the dust, the brightness of its high accuracy and surface appearance; (3) because it is industrial production, the price is slightly lower . Main features of the scene made furniture: A, is a strong individual, and with the style of the decoration coordination, harmonization, in particular, designers often use furniture designed to create the decoration style; B, high utilization of space, scale, size appropriate to grasp; C,
new balance running shoes, not suitable for changing the placement; D,
A Jiaochun city - Qzone log, is not easy in handling adjustments.
25, when a customer asked Heating can be altered, how to answer?
A: The principle can not be altered. Because changes can not be suppressed after the experiment, no way of knowing if there are problems after the change, the property management sector generally does not allow changes, otherwise they will not be responsible for maintenance.
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